Terms and conditions

Event Terms and conditions

All tickets to Olfactive Society Inc (Olfactive Society) events are issued subject to these terms and conditions. By purchasing Olfactive Society tickets and/or attending Olfactive Society events, you are agreeing to abide by these terms and conditions. These terms and conditions are subject to, and will not apply to the extent that they exclude, restrict or modify your rights (including any consumer guarantees) under the Australian Consumer Law (Non-excludable Consumer Obligations). Any rights and remedies given to consumers under these terms and conditions are in addition to the rights and remedies provided under the Australian Consumer Law.

Payment Terms

• Tickets are only valid if they are fully paid for at the time of the relevant event.
• Failure to make payment as required may result in the cancellation or voiding of the ticket.

Code of Conduct

By attending an Olfactive Society Inc event, you agree to be bound by the Olfactive Society Inc Code of Conduct which is available here.

Program Amendments

Any representations made by the Olfactive Society, or information provided by the Olfactive Society in respect of an event is current and accurate to the best of the Olfactive Society’s knowledge, at the time that the representation is made, or information provided. To the extent permitted by law, including the Australia Consumer Law, the Olfactive Society does not make any representations or warranties as to the accuracy or completeness of the information. Although every effort will be made to keep events as represented, the Olfactive Society reserves the right to make any reasonably necessary changes to the program, including:

• altering the scheduled dates;
• changing the location of events;
• substituting any of the speakers for any event; and
• cancelling the event.

In the event that an Olfactive Society event is cancelled, please refer to the Cancellation policy below.

Cancellation by attendees

In organising such events the Olfactive Society has committed to contract with venues and/or service providers under which payment falls due, within certain timeframes, by virtue of the purchaser’s purchase of a ticket and remain payable regardless of the purchaser’s non-attendance. The Olfactive Society’s cancellation policy accordingly reflects its obligations under those various contracts, insofar as it is possible to do so in general policy. If a registered attendee cancels or does not attend the Olfactive Society event other than for a reason that relates to the Non-excludable Consumer Obligations, for example where the registered attendee cancels or does not attend due to a change in the registered attendees’ own circumstances, the following policy applies.

The general policy is as follows:

• A full refund will be provided for all cancellations received in writing at least 14 days prior to the event.
• No refund will be given for any cancellations received within 14 days of the event, or for non-attendance or late attendance on the day.
• You can pass your ticket to another person at any time before an event. You can update the attendee name through your Humanitix order, or get in touch through our contact page and we will help.

If you are not satisfied with any Olfactive Society refund pursuant to the above policy, you are welcome to approach the Olfactive Society for an assessment of the Olfactive Society’s particular losses incurred due to your non-attendance of an event. An individual assessment may result in:

• a lower refund than would be payable under the general policy, if the losses incurred by the Olfactive Society due to your non-attendance are higher in your particular case;
• a greater refund than would be payable under the general policy, if the losses incurred by the Olfactive Society due to your non-attendance are lower in your particular case (for example, where the event is conducted online with unlimited capacity and your cancellation does not impact upon the venue, service provider or Olfactive Society’s ability to resell the tickets); or
• Confirm that a refund as per the general policy is appropriate in your particular case.

Noting that, the maximum losses incurred under an individual assessment will not exceed 100% of the value of your ticket (excluding booking fees taken by Humanitix).

Cancellation by the Olfactive Society

In the event that an Olfactive Society event is cancelled, the Olfactive Society will contact registered attendees to offer either:

• an alternative event on an alternative date; or
• a full refund of the event fee exclusive of the Humanitix booking fee.

How to request a refund

You can request a refund or transfer through your Humanitix order confirmation, or by reaching us through our contact page. Approved refunds are returned to your original payment method and may take 2 to 5 business days to appear, depending on your bank.

If anything about your ticket is unclear, please get in touch through our contact page and we will do our best to help.